GLO Hotel Kluuvi

Asking things for email and getting positive answer of those things from Hotel Salesoffice. Hotel Glo Restaurant was not open even if they say so and second thing I was asking at my room Temperatura it’s getting cooling +21 Celsius. That’s if it’s too hot outside, that I can go room getting cooling down with my dog. Room was like a sauna, 3 calling receptions, getting service man and so on. Change room, same thing. Next morning pay bill, no one apologize us. I have everything what I ask in email, and they say yes. Writing feedback hotel manager says that next time get another hotel. Ps: I booked first comfor room then upgraded de luxe paying 20€more and 15 € for pet. Mr Jyrki Helminen

We started our stay great with good customer service from the front desk in the morning and had very good experience first. But the person working front desk at night was very rude and didn’t first believe we were staying at the hotel. This ruined our mood quite bit and also check-out didn’t go perfectly either. Room was beautiful and room service fairly cheap. Overall stay was good but we were left with sour taste in our mouth.

Staff was helpful and professional. The location is exellent. The breakfast was good. Parking was near in a public underground parking area, easy to use, but quite expencive. The room was small and had few problems. The water from the sink didn't go away. The shower was terrible, not enought water pressure. The toilet has classdoors, which didn't block any noises. Overall ok hotel for one night stay, but will not go again or recomment for longer stay.

We have spent a weekend in Glo Kluvi with my girlfriend. Premium service, clean, comfortable and spacious room, top location, tasty breakfast. We have stayed in many hotels around Helsinki and this experience is among the best. Highly recommend.

Let's start with positive things: - booked smart room but nor sure if they upgraded us to comfort room(?) because room was fairly spacious which is always good thing - centrally located - friendly receptionist upon check-in, upon check-out out they could have asked how was the stay (small customer service tip for the future) Negative: - due to corona, breakfast service was divided into 6 different time bookings - we choose the latest breakfast service. It would have been nice that since it's weekend, instead of 30min breakfast slot, it would have been 45-60min for example so you don't have to urge since it was quite busy. You can't enjoy 30min hotel breakfast much. Not sure was it because of last slot, they didn't want to bring more food - food were running out, morning without coffee! And it took kitchen staff quite slowly to add more food - that was not enjoyable! Because breakfast ended at 11.30 - that was literally what it means, kitchen staff turned off all the heatings and started to clear the food right on the dot - feel like I was in army breakfast, had to fight for food and not be able to enjoy it. Very disappointed with the experience. - room was not very clean, was not comfortable walk bare foot because the floor was not very well clean. Toilet and surface could have done some more thorough wipe. - would have been nice if upon checking-in, receptionist tell hotel amenities etc. Over all, the experience in Glo Kluuvi hotel was fine, could have been better - not sure if I would stay here again on my next weekend getaway but if you don't mind military breakfast service and location is all what is matter then this hotel can offer you that.