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Hotel Haven er Helsinkis elegante gemmested ved den fantastiske sydhavn og den summende markedsplads, blot et minuts gang fra Esplanade Park. Nyd de herlige værelser med havudsigt, konferencefaciliteterne, enestående restauranter og den legendariske bar.
The scones along with clotted cream and jam are the most important for me in an afternooon tea. Haven’s AT didn’t include scones (in my opinion) and the cream was just whipped cream, so a BIG disappoi…
Generally a very good visit during a trying time. Staff courteous, and acting responsibly. The room is very nice and quite spacious. Had a tiny hiccup with the HDMI port on my TV, but it was sorted v…
Dear JAJxyz, Thank you for choosing Hotel Haven as your home while visiting Helsinki, and sharing your experience with us. I am delighted to notice that your stay with us was pleasant. We truly hope that we would have the pleasure of welcoming you back here as our guest. Meanwhile, please do not hesitate to contact me if I can assist you in any way. I wish you a lovely new year 2021! Best regards, Heidi Tarilo Front Office Manager Hotel Haven heidi.tarilo@hotelhaven.fi
There was a slight wait at check-in with several people queuing to the front desk. The receptionist was probably somewhat new as she was not sure about some of the questions we asked. The service was…
Dear Helsinkiglobus, Thank you for having stayed with us and for taking time to review us here. I am sorry to hear you had to queue for a while when checking in. Normally we try to make sure we have enough personnel during times when check-in time is busy, so that our guests would not have to wait for too long and to make sure there are not too many people in the area. Hopefully you did not have to wait for too long. It might be that the person who checked you in was our trainee - she does not yet know everything but is eager to learn and has great attitude. We do to train her at every turn. The pandemic has been harsh for our industry and we too have been forced to make some adjustments to our operations. One of these being limited opening ours for our bar and room service. We do, however, have room service from Wednesday until Saturday and this is provided for us from Restaurant Sue Ellen. They were on a Christmas break until 7th January, however. Still, we at reception are always happy to assist with ordering through delivery services or help with restaurant bookings. I do thank you for this feedback as we evaluate weekly how things are developing and if we need to make changes, in order to provide the best possible service for our guests. For the breakfast we decided to have these breakfast slots, as this is the only way we can assure there are not too many people in the room at the same time. At the moment there is a restriction set by the government that we can only have 75% of the capacity at the restaurant and bar. I thank you for the feedback regarding the room. We will go through the rooms and see if there are indeed changes to be made. We have weekly quality control rounds, where we evaluate the quality of the cleaning as well as furniture, also to see if an additional chair or perhaps lamps are needed. Should you have time, please do contact us to inform the room number you stayed at, so we can see what needs to be done in the room. The bath should not function as you mentioned – the faucet for filling the tub should have ample water pressure and the temperature normally gets very warm. We truly hope that we would have the pleasure of welcoming you back here as our guest. Meanwhile, please do not hesitate to contact me if I can assist you in any way. I wish you a lovely winter! Best regards, Heidi Tarilo Front Office Manager Hotel Haven heidi.tarilo@hotelhaven.fi
Haven is a beautiful hotel in Helsinki - my absolute favorite! I have both lived in this hotel and used it for work purposes, and it works perfectly for both. Haven's atmosphere is unique - when you s…
Dear Pirita, We can not thank you enough for your kind words, it truly has been a pleasure having you here as our guest. I'll be sure to share your thanks with all the staff members. On behalf of our whole team Haven, I wish you the most amazing new year 2021! Let's hope it will a better one than it's predecessor. All the best, Heidi Tarilo Front Office Manager Hotel Haven
My wife and I popped in for some champagne before dinner a few minutes away. A very good champagne menu at decent prices, along with one of the best (if not the best) whisky and rum selections I have…
Dear Oliwa Vasicek I am delighted to read that you had a great experience at Hotel Haven's cozy bar. We appreciate your kind words and wish to welcome you for an overnight stay in the future as well. Next time don't just pop in, have a relaxing overnight as well. Kind regards John Wasserfall Night Manager
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