Infection control measures at Nordic Choice Hotels

Your safety is our top priority.

We take infection control extremely seriously and do our utmost to ensure that you are safe when you stay with us or visit our hotels. We have essentially stepped up to the highest level of alert, so that you don't have to.

This page will be updated when new advice or guidelines from relevant health authorities become available.

Published: 19 August 2020
Updated: 25 May 2021

For guests, SAFE STAY means that:

We maintain good hand hygiene with frequent handwashing and use of hand sanitizer.
We regularly clean communal areas and surfaces that are touched frequently.
We keep at least 1 metre away from others.
Hotel staff who are in contact with guests wear face masks.
We tell you about infection prevention measures, both verbally and through posters and notices.
We stay at home if we feel unwell.
All hotels follow local restrictions for their region.

Hotel rooms are cleaned thoroughly between guest arrivals. The chemicals used are effective for disinfection, whilst also being easy on humans and the environment.
The housekeeping staff pay extra attention to wiping the following: door handles, sinks, remote controls, hairdryers and surfaces that are touched a lot, as well as light switches and other electrical appliances.
Glasses and towels are replaced between guest arrivals, regardless of whether they were used or not.
The housekeeping staff use one set of disposable gloves and one set of cleaning cloths per room.
In the event or high probability of a guest with Covid-19 having stayed in a hotel room, the room, and other areas visited by that guest, will be thoroughly cleaned and disinfected. All textiles, bedding and pillows will be washed.

The traditional buffet service has been adapted in light of the current situation.
Touch points, serving trays and equipment and similar items are cleaned and exchanged frequently, and high traffic areas are cleaned 1-2 times per hour during service.
Particularly exposed areas, such as payment terminals, menu cards and tables and chairs are cleaned between each guest.
We avoid queueing both inside and outside the restaurant. If necessary, floors will be marked with 1 metre distance markers.
Hand sanitizers are available throughout the hotel and by the restaurant entrance.
Table service applies to all meals, except for breakfast buffets and evening meal buffets.
Tables are positioned to make sure guests can maintain a distance of at least 1 metre from each other.
Staff members use disposable gloves when serving and clearing tables.

Before the conference:

The capacity of the conference facilities determines how many participants can attend the conference. There must be at least 1 metre between individual participants. Many of our hotels have extra rooms and equipment for video conferences or video transmission, which makes it possible to include more participants, i.e. dispersed in several rooms.
To ensure that guidelines on distancing, and disease and infection control, are followed, hosts need to provide a complete guest list, including contact information of all the participants, to the hotel in advance.
Tables, chairs, door handles and other surfaces are thoroughly cleaned before and after conferences.

During the conference:

Hand sanitizer is available for use at the entrance and in all communal areas, both inside and outside the conference room.
There are posters to inform people about infection control, e.g. to stay at least 1 metre away from other people.
Tables and chairs are spaced out, so that conference guests can maintain a distance of at least 1 metre from other participants.
Frequently used areas and surfaces are regularly cleaned during conferences. We are extra careful with items and surfaces that are touched frequently, e.g. technical equipment, coffee machines and door handles.
Food service either inside or outside the conference rooms is provided in accordance with current regulatins and recommendations from the authorities.

Before arrival:

We're doing everything we can to make sure our guests and employees feel safe with us. And we need everyone to contribute to this mission. We encourage you to contact the hotel to stay updated on the latest changes to local regulations at your destination before arrival.

Hotel room cancellations

Read about our rules concerning changes and cancellations of hotel rooms, and how to contact our Customer Service for assistance.

Use your phone and get things done faster!

With our app you can:

Check in and out to help you avoid physical contact with others.
Use your mobile as a key with no need for a physical key card.

At selected hotels you can even use your phone to order and pay for food and drinks!

Safe Stay Agents

We have recruited a number of experienced hotel guests to an imporant mission. They get a secret task to complete when they are staying at one of our hotels: to report about our Safe Stay measures and report back if the measures are followed through or not. Read interviews with three of our Safe Stay agents and apply to become one yourself!

Read interviews and apply

A clean and safe hotel stay

Are you interested in finding out more about our cleaning routines prior to an upcoming stay? Check out this video featuring our professional housekeeping staff showing how they clean rooms between guest arrivals.

View the video here