Clarion Hotel® The Hub

Plusser + + + - Velkomsten af receptionisten - Rummet er helt i top. Hjemmekoseligt. - Sengen - Godt renhold - Høj standard - Frokostbuffetten - Atmosfæren - Professionelt og gennemført - Kvalitet i alle led Minusser - - - - Det lugter af cigaretrøg i hele lobbyen. Man skulle næsten tro, at folk stod og røg indenfor. - Lidt for koldt på rummet. Ikke let at få temperaturen op. Det var ganske enkelt en fantastisk oplevelse at tage en overnatning her. Her var vi virkelig lyst til at komme tilbage til.

Dejligt ny istandsat hotel, med dejlige størrelse værelser. God seng med mulighed for at vælge forskellige puder. Fint badeværelse nogle med kun bruser. Har været der to gange. Første gang manglede der morgenkåber, men anden gang var der morgenkåber. Dejlig rolig spa afdeling. Morgenmaden er god og stort udvalg. Der er en hyggelig restaurant på toppen, den har jeg desværre ikke prøvet.

Even if the hotel was partially closed due to the Covid19 situation everyone we met was very friendly and highly serviceminded. The hotel and the room itself was impeccable clean. For breakfast you could ask the staff to fill a bag with a large variety of food (including a sandwich, juice, coffee, egg, muffin, banana bread, smoothie, yogurt and a fruit salad). Check-in and Check-out was quick and painless. The whole experience left us wanting to stay there again.

This hotel gets 5 stars from me. Everything is perfect. The rooms are beautiful and clean, the staff is nice and the breakfast is totally amazing. It is located in the very heart of Oslo, just a few meters away from the train station. Love it.

I was planning to travel around Oslo and stay in Clarion Hotel The Hub in April, but because of the current situation regarding COVID-19, a lot of countries have strict travel restrictions that would not enable us to continue with our travel plans, so we decided to cancel all hotel bookings that we made. Unfortunately, Clarion Hotel The Hub does not allow any cancellation and would not give a refund or even travel credits to international travelers. Their policy was only to allow rebooking. I emailed Nordic Choice Hotels customer service and asked if they would give some leniency to international travelers as we would not know when the situation will get better, thus we do not have an exact date to rebook our reservation to. They said they couldn't help but stick to the company policy. I'm utterly disappointed with Nordic Choice Hotel, in the midst of this crisis, they should be more understanding that this is a force majeur situation, they should allow travelers to receive the refund that they are entitled to, or at least hotel credits that we can use later on, we are all suffering from this COVID-19 situation and, economically, we are hurting as well. Why can't they give a refund when other hotel chains such as Marriott Bonvoy Group and Hilton Hotels Group can be really helpful by offering travelers the option to get a refund from the beginning of this COVID-19 situation. I would recommend travelers to stay in those hotel groups rather than a hotel chain that prioritize PROFIT above the safety and needs of their customers. I would not be staying in Nordic Choice Hotels any longer.